Com o objetivo de proteger seus clientes e funcion\u00e1rios da pandemia do coronav\u00edrus, a Enel Distribui\u00e7\u00e3o Goi\u00e1s est\u00e1 retirando das ruas as pessoas que fazem a leitura dos medidores de energia, passando a faturar as contas pela m\u00e9dia de consumo dos clientes nos \u00faltimos 12 meses.<\/p>\n
A decis\u00e3o n\u00e3o traz nenhum preju\u00edzo aos clientes e atende medidas extraordin\u00e1rias anunciadas pela Ag\u00eancia Nacional de Energia El\u00e9trica (Aneel), diante do momento por que passa o pa\u00eds.<\/p>\n
A m\u00e9dia de consumo nos \u00faltimos 12 meses est\u00e1 dispon\u00edvel na conta de energia, na \u00e1rea Hist\u00f3rico de Consumo.<\/p>\n
As datas de vencimento est\u00e3o mantidas, o que muda \u00e9 a forma de faturamento.<\/p>\n
Depois que passar esse per\u00edodo, os leituristas retornar\u00e3o ao trabalho.<\/p>\n
Se o medidor tiver registrado um consumo menor do que o indicado na fatura, o valor cobrado a mais ser\u00e1 automaticamente ressarcido ao cliente.<\/p>\n
Caso algum cliente tenha d\u00favida ou reclama\u00e7\u00e3o a fazer, pode usar os canais digitais da companhia ou ligar pelo telefone 0800 62 01 96.<\/p>\n
Dentro das medidas anunciadas pela Aneel, est\u00e1 a que suspende o corte de energia el\u00e9trica por 90 dias de consumidores inadimplentes.<\/p>\n
A decis\u00e3o visa assegurar a preserva\u00e7\u00e3o do fornecimento aos consumidores mais vulner\u00e1veis e dar uniformidade ao tratamento aplicado pelas empresas de energia el\u00e9trica.<\/p>\n","protected":false},"excerpt":{"rendered":"
Com o objetivo de proteger seus clientes e funcion\u00e1rios da pandemia do coronav\u00edrus, a Enel Distribui\u00e7\u00e3o Goi\u00e1s est\u00e1 retirando das 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